"The real art of planning isn’t about brands, it’s about organisations. What a good planner really learns is how to get organisations to do stuff. Early on it’s the account group organisation; account person, creatives - you learn how to get them to do something. Then it’s a few clients, or the whole agency, then the marketing department. Eventually, you learn how to get huge global organisations to do stuff. Not necessarily the right thing, not necessarily what you think they should do, but something. That’s really, really hard."